Registration & Account
1. Do I need to register to be able to shop at www.myretailbazar.com ?
No, you can shop as a guest on www.myretailbazar.com if you do not wish to register. However, we strongly recommend that you register on www.myretailbazar.com as it makes your checkout faster, allows you to track your order, save products that interest you to a wish list (which you may access at a later time) and provides a better shopping experience.
2. I don’t remember my password. What do I do?
You can enter your e-mail address and click on the ‘Forgot Password’ link and we will e-mail you a system generated password on your registered e-mail address. However, you should set a new password once you sign in with the system generated password.
4. Can I have multiple accounts linked to the same e-mail ID?
No, you can have only one account linked to a single e-mail address.
5. Are the personal details that I have shared with you secure?
We understand that your privacy is important to you and we respect that. We assure you that we will maintain complete confidentiality regarding the details that you have shared with us.
Payment & Transaction
1. What are the various options available for making payments?
You can pay via credit cards, debit cards, international cards and net banking, wallet or UPI. Please refer to the Payment Options tab to see a list of all accepted domestic and international credit cards, domestic debit cards and the list of banks for payment via net banking.
2. How safe is it to make an online purchase from www.myretailbazar.com?
We at Retail Bazar are concerned about the safety and security of our customers. For enhanced security, www.myretailbazar.com does not accept any financial information on its servers. All information entered by the customer is directly received through the payment gateway and are transmitted to their respective banks servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).
3. How does the online payment system work?
Once you select the payment mode, the financial information entered by you will be directly authorized by your respective bank/credit/debit card company. Once we receive their authorization, your order will be processed and you will receive a notification for the same.
4. What are the reasons that my credit/debit card may be refused?
Debit and credit card companies refuse authorization of cards for specific reasons such as: a) The card number and/or other details of the card entered is/are not valid (sometimes, a typographical error); b) The card does not have sufficient balance to make the payment of your order; c) The card expiry date is not entered correctly (sometimes a typographical error). Kindly contact the respective debit/credit card issuing bank for further clarifications.
5. My transaction failed but money was deducted from my account. What do I do?
Write to “firstname.lastname@example.org” or WhatsApp us on +91 629 606 0516 with details of the order ID and the payment transaction. We will look into the matter at the earliest and arrange for your refund once we get a confirmation from our bank.
Order, Delivery & Shipping
1. How can I know the status of my order?
We will notify you by sending email and SMS to your registered email ID and mobile number when we will process your order like as processing, packed, shipped & delivered. We will also send you tracking details to track your order after shipping. We request all unregistered users to register today to enhance your shopping experience.
2. What happens if my order is lost in transit?
In the unlikely event that an order is lost in transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
3. Where do you deliver within India?
Currently, we deliver to selected cities within India. Kindly check if we deliver to your area/city by entering your pin code in the shopping cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience.
4. Do you deliver outside India?
No, we do not deliver outside India currently.
5. I live outside India. Can I order for something to be delivered in India?
Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city, kindly enter your pin code on the shopping cart checkout page.
6. Do I need to pay shipping / delivery charges?
Yes. You have to pay shipping or delivery charges which depend on product and distance. However there is also some Free Shipping product.
7. How soon will I receive my order?
The time taken for delivery tends to vary according to the destination however; we make our best efforts to ensure that a domestic order is delivered within 5-7 working days of your placing the order.
9. What happens if I’m not at home when the delivery is made?
Our courier partner will leave a message and try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product: PAN Card, Driving License, Passport, Voter ID Card, Aadhaar Card.
10. What should I do if the product delivered is damaged?
In the unlikely event that the product delivered is damaged, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund. We will arrange for the order to be collected from the provided address through our logistics partner and returned to us. Please refer to Returns and Exchange policy section for details. You may submit return request in My Order section of My Account. Please note that you also may WhatsApp us on +91 629 606 0516 or write to “email@example.com” within 3 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.
Return & Cancellation
1. In case I change my mind about the size I picked up, may I replace the order?
Please note that, if you change your mind regarding a size, and wish to make a size change, you will be eligible for changing the size, but you will have to bear both the courier charges i.e. for returning the product back to the company and again sending you back the required size product.
2. What do I do if I receive the wrong product?
If you receive a wrong product, you may submit return request in My Order section of My Account. You also may WhatsApp us on +91 629 606 0516 or write to “firstname.lastname@example.org” to report the incident and for replacing the product. If you want to replace the product, do not use it. One just needs to courier back the product within 3 days from the date he/she receive the product at the Company’s provided address and the logistic team will arrange for a replacement of the wrong product with the correct product, as per your demand reported with us. Both the courier charges i.e. for returning the wrong product and sending you the correct product again will be borne by the company.
3. Do I need to pay for the return shipment if I return my order?
If a wrong product has been delivered to you, then only you can return the order that also within 3 days from the date you receive the product. One just needs to courier back the product at the Company’s provided address and our logistic team will arrange for a replacement of the wrong product with the correct product, as per your demand reported with us. Both the courier charges i.e. for returning the wrong product and sending you the correct product again will be borne by the company.
4. Are there certain products which are not eligible for return?
A product can be returned only under certain conditions.
5. How do I return my order?
The order can be returned only under certain conditions and within 3 days from the date you receive the product. One just needs to courier back the product at the Company’s provided address and our logistic team will arrange for a replacement of the wrong product with the correct product, as per your demand reported with us. Both the courier charges i.e. for returning the wrong product and sending you the correct product again will be borne by us.
6. What is the exchange policy?
Our policy doesn’t allow us to exchange any product.
1. How do I get my refund after cancellation?
Once a cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction, within 7 working days.
2. When will I get my refund?
Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 working days.
3. How will I receive my refund?
Once the process is initiated, it will take 7 working days from the receipt of a returned product at our warehouse, after it is passed by our Quality Assurance team as being in saleable condition, without any damage. The refund can be provided either through cheque or online transfer as NEFT (National Electronic Fund Transfer). If you provide us a cancelled cheque with the returned product, refund amount will be provided through NEFT, which will take 7 working days. Otherwise, the refund will be made through cheque, to be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 10 working days.
4. I was supposed to receive refunds by now, but I have not. What do I do?
We keep the customer posted with all updates. Once the return process is initiated, please wait for the refund process to be completed. In case of further query, please WhatsApp us on +91 629 606 0516 or email us at “email@example.com”